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Customer support

Questions about your compactor? Call us.

Call 888-485-5473 any time. If we can’t pick up, leave a message and we’ll call back with your compactor’s data in hand: recent activity, how full it is, and anything unusual in its cycles.

When the pressure gauge reads full.

It’s a reason to check, not proof the compactor needs hauling. A jam or bridging can make it read full early.

  1. Call usWe’ll look at the compactor’s readings and tell you whether it really is full.
  2. Follow your site’s proceduresAnd the manufacturer’s instructions, before restarting or resetting anything.
  3. Leave repairs to a technicianLeaks, damage or anything unsafe need a qualified technician.

Never open electrical panels, reach into the compactor, bypass safety devices or try to clear a jam yourself.

Avoiding service-day delays.

A few things keep the truck from leaving without your container.

  • Gates openUnlock gates or give the hauler approved access.
  • A clear pathKeep the compactor and hauling area clear.
  • Tell us about changesReport access problems or schedule changes promptly.
  • Check it's reconnectedAfter the container comes back, have authorized staff confirm it's connected and ready.

Your hauler. Our monitoring.

Wastenet is independent of your waste hauler. We don’t haul waste or containers.

We monitor compactors and coordinate when they’re serviced with the hauler you already use. We don’t monitor open-top containers: someone on site sees those better than a sensor can.

Good communication keeps everyone working as a team. Tell us when something changes, and we’ll do the same.

Not a customer yet?

Try Wastenet free: we monitor your compactor for a month and show you what you’d save.